SHEISTHEBEAUTY IS ANSWERING ALL YOUR QUESTIONS!
Thank you for your interests in our products. Please see below an answer to all frequently asked questions.
1. Do you sell your wigs, full lace wigs, bundles, frontals and closures?
Yes. Please refer to question #2 below for all the products we offer.
2. What products do you offer?
We offer the following products: Wigs, full lace wigs, Bundles, frontals and closures.
3. What sizes wig do you offer?
We currently offer Medium size wigs, but we also offer Small and Large sizes on selected wig models.
4. How can we purchase your wigs?
Our wigs are available in a form of new releases, capsule collections and special contract
•New Releases – Includes classic, blondes and colorful wigs. In order to reduce processing, we make them available on our website when they are ready to ship. We encourage you to follow us on Instagram or subscribe to our newsletter to be the first to know when New Releases are in stock.
•Capsule Collections – These are very unique and exclusive wigs that Sheisthebeauty creates to showcase her coloring skills. Further, they are available in very limited quantity. They are released at specific dates and are not always recreated in future new releases or capsule collections. We encourage you to follow us on Instagram or subscribe to our newsletter to be the first to know when capsule collections are launched.
•Special Contracts – These are wigs made based off a concept/inspiration or remake of old Sheisthebeauty model upon specific request from the customer. They are contractual in nature and require a minimum contract price of $2500. Refer to question #5 below for additional information about this service.
5. How can I place a custom wig order?
Sheisthebeauty is not currently accepting custom wig order unless for special projects. Please note that special projects wig orders are contractual and must meet our minimum contract price of $2500. For more information about the process including delivery time, please contact us at email@example.com
6. What constitute a special project?
For special projects, we work with you to create a unique wig based on your ideas or theme. However, we do not recreate wigs made by other hair stylists or use them as inspiration.
7. Does that mean we cannot send you color inspiration from other artists to replicate?
Yes, we do not currently offer this service.
8. Do you offer custom coloring for wigs?
We do not offer custom coloring upon request, but we do remake colors that we have created it in the past. To be the first to know when they become available, please check our Instagram feeds and stories or subscribe to our newsletters.
9. Do you offer coloring services for bundles?
No. We do not currently offer this service.
10. Can you make a wig if I provide the hair/ my own bundles?
No. We do not currently offer this service.
11. Can you make a wig if we buy the hair/bundles from your website?
We plan on offering this service in the near future. To be the first to know when we start offering this service, please check our Instagram feeds and stories or subscribe to our newsletters.
12. Do you accept rush orders?
No, we do not currently offer this service.
13. Why all wigs, laces and bundles are sold out on the site?
In order to reduce processing time, we only make items available on our website when they are in stock and ready to be shipped.
14. When are you going to restock your wigs, bundles and laces?
We only restock items on the website when they are in stock and ready to be shipped.
15. How would I know when new wigs, bundles or lace are in stock?
Our Newsletters subscribers are first to know about our capsule collections launches and New releases date. We also encourage you to follow us on Instagram to be the first one to know when a wig is available for sale or in stock.
16. What is the normal processing time for orders?
Please review processing time under each items to obtain an accurate time of when your order zoom be shipped. Please remember that processing time and shipping time are not the same thing.
Processing time is the time it takes for SITB to prepare your order. Shipping time is the time that takes for your order to be delivered to you once we ship it. Shipping time or speed varies based on shipping selected at checkout. However, keep in mind that processing tend to fluctuate based on the season. Especially during the holiday seasons.
17. Do you ship internationally?
Yes, we do. All international orders are shipped via DHL.
18. Do you offer wholesale?
Yes, please contact firstname.lastname@example.org for more information about our wholesale program.
19. Do you have a partnership program?
Due to our limited resources, Sheisthebeauty does not currently have a partnership program. You are welcome to follow us on our social media handles to be the first to know when we decide to offer such program.
20. Can I advertise my products with you?
For information about our advertisement pricing and process, please contact us at email@example.com
21. Do you offer wig making classes?
We currently do not offer wig making classes, but you are welcome to follow us on our social media handles to be the first to know when we decide to offer such classes.
22. Do you offer coloring classes?
Yes, we do. We only offer coloring classes seasonally throughout the year. We encourage you to check our Instagram for more information about our classes when they become available.
23. Are you currently selling your vendors?
No, Sheisthebeauty do not sell or share hair vendors.
24. Do you offer payment installment plan like Klarna, Afterpay or Sezzle?
Yes, Sheisthebeauty currently offers Quadpay/Zip, Sezzle, Klarna and Shop Pay
25. What is the difference between your Virgin, Premium Virgin, Raw and Premium Raw Hair?
Being a colorist, Sheisthebeauty worked with an infinite amount of hair quality over the last 5 years. The experience she gained in coloring hair helped her better evaluate the quality of hair. She used all the knowledge and expertise she accumulated about hair over the years to offer you the following hair qualities:
Virgin Hair: Our virgin hair quality is one of the best on the market. It holds colors well and can be bleached to achieve a soft balayage. We do not recommend lifting our black virgin hair to a 613 to ensure longevity. However, if you are a hair and color expert, we totally recommend our 613 virgin hair to achieve brighter color tones as it does not dry up after the coloring process and retains its beautiful texture. This hair is easy to care for and does not tangle. Based on our experience and expert opinion, this hair can last up to 12 months and more with proper care. We recommend our virgin hair if you want affordable hair but with good quality virgin hair.
Premium Virgin Hair: Our premium virgin hair quality is as good as our raw hair quality. If we were not expert in accessing hair quality, we would call this raw hair. This is by far the best virgin hair we found on the market. The hair bleaches evenly. We personally use this hair for most of our balayage wigs because the quality is unmatched. The hair is super soft before and after coloring and can be bleached up to a level 10 (lightest blonde). This hair can last anywhere from 2 to 3 years or longer with proper care. As far as wig coloring, we use our 613 premium virgin hair 95% of the time because of the incredible quality.
Raw Hair: Our raw hair quality comes from temples in South East Asia. This hair bleach beautifully and is super soft. The luster of the hair when you first get it is simply beautiful. This hair can be bleached to a level 10 (highest level of blonde). This hair would be perfect for a leave out sewing or microlinks. The texture of the hair blends perfectly with one's natural hair. The hair is thick and comes in different of colors as in natural black, natural brown and light brown. If you are familiar with raw hair, some are picked directly from temples and some directly from donors. This specific hair is picked from temples. Unfortunately, due to the selection process of this hair, it is impossible to choose a specific color. This is the hardest part of buying real raw hair. You can keep this hair for up to 5 years and more with proper care. Further, we noted that raw hair texture in general get better with time and blend in smoothly.
Premium Raw Hair: In addition to having all the characteristics of our raw hair above, our premium raw hair quality is cut directly from donors with the healthiest hair. This hair is very thick, silk, shiny and uniform from top to bottom. This hair will last you more than 5 years with proper care.
26. What Cap Sizes do you offer for wigs?
We offer all wigs cap size using the standard sizes as follow:
1. Small Cap Size: 21" - 21.5"
2. Medium Cap Size: 22"- 22.5"
3. Large Cap Size - 23" - 23.5"
Please send us an email at firstname.lastname@example.org if you have any additional questions other than the ones answered in this section. We will be more than happy to help!