Frequently asked questions
Use this section to find an answer to your questions. If you need additional help or information about our products and services, feel free to Get In touch with one of our Hair Guru Book Now , take our personalized quiz Take the Quiz or Contact Us. Our team is available Monday to Friday, from 10:30 am to 5:30pm CST.
PRODUCTS & SERVICES
We offer two types of custom services: Wig making and Coloring. Our custom wig making services are open to all our clients however, our custom coloring services are only reserved to our Platinum Rewards Members. To learn more about our reward program, please click here.
We unfortunately do not offer this service at this time.
Due to the fact that our raw hair is ethically collected from healthy donors, it takes our team some time to collect the hair, wash it, weft it into bundles and ventilate the laces. Unfortunately, this process is tedious and requires us to operate on a restock system. We encourage you to use our “NOTIFY ME WHEN AVAILABLE” under each product to be the first one to know when it is back in stock or sign up to our newsletter.
Most of our Unique colored wigs are sold out because we only make one sample of each color. The goal of making our unique wigs is to create a color that only one (or a handful) of our customers will own. This is what makes them unique. Our Unique wigs are unfortunately not available for custom order unless you are a Platinum Reward Member. To learn more about our reward program, please Click here.
No, we do not currently offer rush orders.
We currently offer multiple coaching services via SITB Digital which is a platform where new or established entrepreneurs can request our experts' opinions on all business matters. Check out our Entrepreneur Hotspot to see all the services we offer.
HAIR QUALITY AND LACE TYPES
Being a color expert, SITB worked with an infinite amount of hair quality over the last 5 years. The experience gained while coloring hair helped better evaluate the quality of the hair. We used all the knowledge and expertise accumulated about hair to offer you our SEA Raw, Burma Raw, Vietnamese Raw, Cambodian Raw, Premium Virgin and Virgin hair. To learn more about the differences in each, please Click here
Absolutely! If you are new to wigs, hair extensions and lace fabrics, we encourage you to first check our Learn Lace page to familiarize yourself with all the types of lace we offer and if you would like, take our personalized quiz created to ensure that you find the right wig, hair quality or lace for you specific needs. We also offer a concierge service where you can book a custom experience with one of our hair Guru and ask all your questions live Book Here.
Wigs can be purchased based on the following category:
Unique Wigs - Only one sample of these wigs are made. The goal of creating unique wigs is rooted in the fact that we want you to feel SPECIAL knowing that you are the ONLY ONE who will probably ever own that specific SITB Wig. They are usually not available for remake unless you are an SITB Platinum Reward Member. To be the first one to know when our Unique wigs drop, we encourage you to follow us on Instagram @sheisthebeauty or subscribe to our newsletter.
Custom Wigs - This service is only available to SITB Platinum Reward Members.
Collections - These wigs are created for specific holidays or events like Christmas, Halloween etc and usually not available for custom orders or remake.
Others - Any other wigs not included in the categories listed above are always available for sale on the website or will be back in stock. Please use the “NOTIFY ME WHEN AVAILABLE” box under the specific item to be the first one to know when they are back in stock.
We currently offer all wigs cap size using the standard sizes as follow and will soon offer XS and XL Cap sizes:
Small Cap Size: 21"- 21.5"
Medium Cap Size: 22"- 22.5"
Large Cap Size: 23" - 23.5"
Unfortunately, we do not currently offer this service at this moment.
We plan on offering this service in the near future. To be the first to know when we start offering this service, please check our Instagram feeds and stories or subscribe to our newsletters.
Yes, we currently offer wholesale on a lot of our products including some of our colored wigs. To get more information about the SITB wholesale program, please send an email to email@example.com. Our team responds within 24h to 48hrs except on weekends.
BUY NOW PAY LATER OPTION
We currently offer QUADPAY/ZIP, SEZZLE, KLARNA and SHOPIFY Payments
We do not currently offer paypal but we hope to add in the future.
PROCESSING TIME & RESTOCK
It varies from one item to the other. Currently our Burma and SEA Raw hair restock ONCE A MONTH. Our Virgin and Premium Virgin hair are always in stock. Our Unique wigs (check wig section for more info) does not restock. We encourage you to use the “NOTIFY ME WHEN AVAILABLE” to get restock alerts on your favorite SITB products or follow us on Instagram @Sheisthebeauty
Please review processing time under each item to obtain an accurate time of when your order will be shipped. Please remember that processing time and shipping time are not the same thing.Processing time is the time it takes for SITB to prepare your order. Shipping time is the time that takes for your order to be delivered to you once we ship it. Shipping time or speed varies based on shipping speed selected at checkout. However, keep in mind that processing tends to fluctuate based on the season. Especially during the holiday seasons.
SHIPPING & RETURNS
Yes, we do. All international orders are shipped via DHL and UPS.
Shipping speed depends on the shipping you pick at checkout but our normal shipping speed is 2 to 4 business days. Please keep in mind that shipping speed and processing time are two different variables.
Yes, we do as long as the product is un-worned and in its original packaging. To learn more about our return and refund policy and, the process to return your items, please check SITB Returns and Refunds Policy
At SITB, our main goal is to ensure quality products, hence our unorthodox processing time. If you are unsatisfied with an item you purchased from us and we are at fault, we will be more than happy to work with you to find a suitable and fair solution to fix the issue. Ultimately, SITB upholds its Returns and Refunds Policy on all purchase on our website. We encourage you to read the policy and use all the resources we have available to you (Concierge Service, Quiz and Contact Us) to ensure you make an informed purchase.
We currently have an affiliate program where you can make money while enjoying your SITB hair extensions at the same time. We believe in the power of networking, this is why we created SITBTeam. For more information about this program and to apply, please Click here.
Yes, we do but our wig making classes are seasonal. We usually announce scheduled class dates on Instagram. Make sure to follow up to be the first to know when they are offered.
Yes, we do. We only offer coloring classes seasonally throughout the year. We encourage you to check our Instagram for more information about our classes when they become available.