This FAQs section includes all information about how we run our wholsale
program. Please take some time to understand each section and do not hesitate to reach out if you have any additional questions.
Last updated: August 2023
1. Customer Support
2. Why Choose Us?
3. Wholesale Offers
4. Wholesale Hair Quality
5. Minimum Order Quantity - MOQ
6. Raw Hair Restock
7. Wholesale Discounts
8. Shipping Speed vs Processing Time
9. Order Changes
1. customer support
If you have any questions about your order or our products, please contact us at
firstname.lastname@example.org. We usually respond within 24hrs and we are closed during weekends.
2. why choose us?
SITB as you know it today works with hair collectors all over ASIA to source the best hair on the market. We find the hair, sort it and transform it ourselves. This is how we were able to create unique products that only us offer.
Additionally, we noticed that there is a big understanding gap between overseas vendors and customers when it comes to providing quality products. Instead of spending money to find the right vendor (which could take years), you can save that money and start sourcing hair immediately with our wholesale program.
3. wholesale offers
We built our wholesale program to provide YOU with all the resources you will need to be successful in the hair industry. Whether you are an established business owner or a newbie, we provide the following:
1. The products - We offer a variety of products from wigs, bundles, lace and hair ex tensions (tape ins etc..,) at different price points based on the quality of the hair.
2. Education - We offer online education to help you perfect the products we offer. Some of our online education materials are tailored to specific wholesale products in
order to help you increase your revenues with minimal efforts.
3. Business Tools - We created SITB Digital to help you with backend activities that support the health and growth of your business. Many entrepreneurs forget that running a successful hair business is way more complicated than just finding the right products.
4. Tools - We created our own hair tools to help you get the right materials to transform your SITB tresses.
4. wholesale hair quality
They are fundamentally three types of hair on the market per our experience: Synthetic, Virgin and Raw. Each hair types carry different qualities. For instance, you have good quality raw hair and bad quality raw hair. When sourcing hair, we use our own metric system and experience to define the quality of the hair we are offering.
With that said, we only carry Virgin and Raw hair qualities from different Asian countries and regions.
5. minimum order quantity - moq
We currently require the following order quantities for our wholesale products:
Full Lace Wigs (Raw/Virgin) - 5pcs
Lace Frontal/Closure Wigs (Raw/Virgin) - 3pcs
Bundles and Lace
Virgin Bundles - 4pcs
Raw Bundles - 6pcs
Lace Closure/Frontal (Raw and Virgin) - 3pcs
Special Hair Extensions
Special Colored hair (bundles, lace, tape ins, wigs) - 10pcs
6. raw hair restock
Our Virgin hair is always available to purchase however, for our raw hair we need time to collect them. We recommend that if you are buying our raw hair you buy in bulk, especially during the holidays. Make sure to plan ahead our restock dates to ensure you are able to hit your revenues goals.
Our restock dates will be announced via text and emails to all wholesalers.
7. wholesale discounts
Below are the discounts we currently offer:
- Take 10% OFF your order if you pay via Bank Transfer, Zelle or Wise
- For orders over $10,000 we offer special discounts. Please reach out to us so that we can provide the exact discount amount.
To take advantage of our discounts, please reach out to customer service at email@example.com for assistance before placing an order.
8. shipping speed vs processing time
Processing time is the time it takes us to prepare your item for shipment. Processing time for each of our products are included in the description of the item. Please make sure to check processing time for better planning.
Shipping Speed - This is the time it takes for the order to be delivered to you. You are welcome to pick your desired shipping speed upon checking out. Aditionnally, we encourage to buy shipping insurance to ensure the total value of your package.
9. order changes
Order changes are permitted if your order has not yet been processed. However, keep in mind that order changes might affect processing time. We recommend that you reach out to our team to understand how changes to your order can impact delivery speed.
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact Us” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.
Frequently asked questions
Have questions about our Wholesale Program? We’re here to help
What type of hair do you offer?
We offer different qualities of Raw and Virgin Hair from different origins (European, Burma, Myammar, India, SEA, Lao etc). To better understand the type of hair qualities we offer, please refer to the our Homepage.
What is the main difference between raw and virgin hair?
Raw hair is hair cuts from donors and wefted. Our raw hair is ethically sourced in temples throughout multiple countries in Southeast Asia. This hair is the purest quality of hair as it has not been processed with chemicals. Just washed and wefted.
Virgin hair is hair that has been processed in order to refine it. Keep in mind that the main issue with virgin hair is related to the way it is treated. If the process of treating the hair requires a lot of chemicals, it does strip the hair away from all its protective oils, follicles and luster. That's why you have a lot of bad-quality virgin hair on the market. All in all, if the refinement process is not done correctly, it can significantly damage the hair and affect the quality.
At SITB, we identify our hair quality as virgin, premium virgin, raw, and premium raw. To better understand the main differences between each type of hair quality please check out our Learn More page on www.sheisthebeautyusa.com.
Is the hair you are selling the same as the one you use for your wigs and post on Instagram?
Yes, it is the same exact hair. We offer a variety of hair qualities within our wholesale program. You will have the choice to choose the one that you feel best fit your target market. Additionally, some qualities like European Hair will be available exclusively to our wholesalers.
What type of lace do you offer?
We offer both quality HD and Swiss lace closures and frontals. They range from our Thin HD lace, HD lace, Swiss Lace, Mix HD & Swiss Lace, and Thin Swiss lace. The thinner the lace the better the melt.
Thin HD Lace - Our Thin Swiss lace is very fragile but will provide the ultimate melt. It is one of the thinnest lace on the market and therefore has a very short longevity period (no more than 3 to 4 installs). This lace can ONLY be found on our SEA raw quality hair.
Thin Swiss Lace - Our Thin Swiss lace provides an amazing melt and is reusable multiple times. This lace can only be found on our SEA and BURMA raw quality hair.
HD Lace - This HD lace is our number one seller because it provides a good melt and is durable. This HD lace can only be found on our virgin, premium virgin, and BURMA quality hair (Only on the Abelle Wig).
Mix HD & Swiss Lace - This lace is a perfect mixture between HD and Swiss lace. The lace connaisseurs would tell you this is an HD lace and others might tell you this lace is a fine Swiss lace. If you are looking for the best of both worlds, this is the lace for you. This lace is only found in our Cambodian Hair quality.
Swiss Lace - This lace is perfect if you want a lace that lasts an extended period of time. The melt is still great. This lace can only be found on our premium virgin quality hair.
Where is your hair sourced?
Our hair is mainly sourced in different countries in South East Asia.
Is there any discounts for wholesale customers?
Yes, we do offer a 10% off is you purchase with the following payment options - Zelle, Wise or Bank Transfer. You get additional discount if you purchase over $10,000 worth of products.
Are your colored wigs included in the Wholesale Program?
Yes they are. We are currently working on adding more colored wigs to so that you can take advantage of offering them to your clients.
Where are you located/ any US-based offices?
Our offices are located in the US (Chicago) and in France. All our wholesale orders are shipped from our US location. This means that if you are outside of the US, you might need to pay duties on your order. If you are ordering more than a certain amount per month, please reach out so we can figure out how to arrange shipping fees to help with customs fees in your specific country.
How much is shipping?
For all orders, shipping varies based on how fast you want your order. For international orders, we are able to get your order to provide shipping speed up to 2 business days.
What is your typical turnaround for orders?
It is important to note that raw hair needs to be collected and we do them in batches from different countries therefore, they will be restock dates for each type of raw hair we offer. We encourage you to purchase raw hair in bulk. Virgin hair can be shipped to you faster because of ease of collection and preparation. To know the processing on each item, please check the description section. It includes the exact processing time. Please keep in mind that processing time is not the same as shipping time.
Are shipping and processing times affected Holidays?
Delays are expected at high peak seasons like holidays however, we do communicate delays ahead of time. We encourage you to plan your stock well based on our processing time especially during the holidays.
Is there any membership fee and is it renewable?
Yes, there is a $29.99 membership fee to join our Wholesale program. This fee is non-refundable and give you access to exclusive e-learning lessons from SITB. The membership fee is non-refundable and valid for 6 months.
Do you offer Installment Payment Plan or Financing?
Yes, we offer Shopay, Klarna, Sezzle, Affirm, Afterpay and Zip. They are available at checkout. We also offer payment plan for International customers through Afterpay and Paypal.
Will you give us tips on how to care for your different types of hair?
Yes, we will. We are always testing new hair qualities. If they fit our quality standards, we will be sending out emails to all wholesalers of updates. Stay tune for all we have in stock for you!
Do you accept all applicants in your Wholesale Program?
No, we do not accept everyone in our wholesale program. We carefully review your submission and make a decision based on your responses. If an applicant is not accepted to the program, we do reimburse the membership fee.